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Privacy Policy

How Orange County MRI protects patient and visitor information.

Effective Date: April 10, 2026 | Last Updated: April 10, 2026

Orange County MRI ("OCMRI," "we," "us," or "our") is committed to protecting the privacy of our patients and website visitors. This Privacy Policy describes how we collect, use, disclose, and safeguard your information when you visit our website, use our services, or communicate with us, including by SMS or text messaging.

1. Information We Collect

We may collect the following categories of information:

Personal Information

  • Full name
  • Date of birth
  • Phone number, including mobile number
  • Email address
  • Mailing address
  • Insurance information
  • Referring physician information

Health Information

  • Medical imaging orders and referrals
  • Diagnostic imaging results
  • Medical history relevant to imaging procedures

Automatically Collected Information

  • IP address and browser type
  • Pages visited and time spent on our website
  • Device information
  • Referring website addresses

2. How We Use Your Information

We use the information we collect to:

  • Schedule and manage imaging appointments
  • Provide diagnostic imaging services
  • Send appointment reminders and confirmations by SMS, phone, or email
  • Communicate with referring physicians
  • Process insurance claims and billing
  • Comply with legal and regulatory requirements
  • Improve services and patient experience

3. SMS and Text Messaging Policy

By providing your mobile number and opting in to SMS communications from OCMRI, you consent to receive text messages related to your care, including appointment reminders, confirmations, pre-procedure instructions, and follow-up notifications about imaging results availability.

SMS Opt-In and Consent

You may opt in to receive SMS messages by providing your mobile phone number during appointment scheduling by phone, in person, or through our scheduling process. Consent to receive SMS messages is not a condition of purchasing any goods or services from OCMRI.

Message Frequency

Message frequency varies based on your appointment schedule. Typically, patients receive 1 to 3 messages per appointment. We do not send marketing or promotional text messages.

Message and Data Rates

Message and data rates may apply according to your mobile carrier plan. OCMRI is not responsible for carrier charges.

Opting Out

You may opt out at any time by replying STOP to any message, calling (714) 957-0317, or informing our front desk staff. After opting out, you may receive one final confirmation message.

SMS Data Sharing

We do not sell, rent, lease, or share your SMS opt-in consent data or mobile phone number with third parties or affiliates for marketing or promotional purposes. Your phone number is used only for the healthcare communication purposes described in this policy.

SMS Help

For questions about our SMS program, reply HELP to any message or call (714) 957-0317.

4. How We Protect Your Information

We implement appropriate technical, administrative, and physical safeguards to protect personal and health information, including encrypted data transmission where applicable, secure access-controlled systems, staff privacy training, physical security controls, and periodic security assessments.

5. HIPAA Compliance

As a healthcare provider, OCMRI complies with the Health Insurance Portability and Accountability Act (HIPAA) and its implementing regulations. Protected health information is handled in accordance with our Notice of Privacy Practices, which is available at our facility and upon request.

6. Information Sharing and Disclosure

We do not sell personal information. We may share information only in the following circumstances:

  • Healthcare operations: with referring physicians, insurance companies, and other providers involved in your care
  • Legal requirements: when required by law, regulation, or legal process
  • Business associates: with vendors who assist us in providing services, subject to appropriate agreements
  • Patient authorization: when you provide written consent for a specific disclosure

7. Cookies and Website Tracking

Our website may use cookies and similar technologies to improve browsing experience. You may adjust your browser settings to refuse cookies. Disabling cookies may limit certain website functionality, but it will not affect your ability to contact us or schedule appointments.

8. Third-Party Links

Our website may contain links to third-party websites. We are not responsible for the privacy practices of external sites, and we encourage you to review their privacy policies.

9. Children's Privacy

Our website is not directed to children under 13 years of age, and we do not knowingly collect personal information from children under 13 without appropriate consent.

10. Your Rights

Depending on your jurisdiction, you may have rights to access, correct, or request deletion of personal information, opt out of SMS communications, and request copies of medical records as permitted by law.

California Privacy Rights

If you are a California resident, you may have additional rights under the CCPA and CPRA, including the right to know what personal information we collect and the right to request deletion of certain information. We do not sell personal information.

11. Changes to This Policy

We may update this Privacy Policy from time to time to reflect changes in our practices or applicable laws. Any updated version will be posted on this page with a revised effective date.

12. Contact Us

If you have questions about this Privacy Policy, your personal information, or our SMS program, please contact us:

Orange County MRI
17150 Euclid Street, Suite 101, Fountain Valley, CA 92708
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